Refund policy

All refund requests must be submitted to mailorder@hogislandoysters.com within 48 hours of receipt to be considered.

The following reasons are covered under our refund policy:

• Items damaged in transit, not related to carrier handling
• Late delivery or improper handling caused by the carrier (FedEx) which results in damaged or inedible products
• Incorrect or missing items

Resolutions to reported issues may include replacement of the product in question, digital gift card to put toward a future order, or a partial/full refund.

The following reasons are not covered under our refund policy:

• Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
• Late delivery due to incorrect address or customer input error
• Inability to retrieve your order on the delivery date, resulting in inedible shellfish or damage to product
• We will not assume any responsibility for any seafood that becomes unusable because of failure to follow instructions (in the package or on our website) by the recipient nor any lost or stolen deliveries once the seafood is delivered.

All refund requests must be sent to mailorder@hogislandoysters.com within 48 hours of receipt of product for consideration.  We will then notify you of the approval or rejection of your refund.  Refund requests submitted past 48 hours will not be approved.  

If your request is approved we will find the solution which works best whether it be a re-shipment, digital gift card or partial/full refund.